Nothing was too much trouble
Just to let you know that I’m very pleased with the lamp. It’s an excellent replacement for my much loved old one.
I wanted to let you know how very impressed I was with the service provided by you and the team. Excellent communication. Nothing was too much trouble. Clearly very good at wrapping things up too!
Melanie – 10/03/2020
So chuffed!!
I have just taken delivery of my Ophelia pendant light – thanks so much for having it in stock!!! So pleased and thanks for the brilliant service getting it out to me so quickly – one minute I thought all was lost and I could never get hold of another?!? next minute it’s in stock with you and now I have it!!!
I’m So chuffed !!
Charlotte – 22/02/2020
Absolutely delighted with your service
received my two new shades today, absolutely delighted with them and your service..thank you
Susan – 23/01/2020
Professional friendly attitude
I would like to thank George for his help. He has a very professional but friendly attitude and is a credit to the company.
I am now able to cook without the miner’s helmet.
Thank you for your help
Gwyn – 11/01/2020
Good old fashioned customer service
It’s refreshing to deal with a company who has good old fashioned customer service.
Thanks for your help.
Anthea – 19/12/2019
I Wish Everyone Were Half As Pleasant And Efficient As Eddie.
I contacted Eddie about my light. On the calls and subsequent emails, he has been kind, polite, friendly, helpful, quick to respond, proactive and has always gone beyond expectations.
I have dealt with many people in many industries and employees such as this are a rare and very exceptional kind. Even though I’m in Reading, you will now be my go-to place for any lighting and one I will recommend. Honestly, I wish everyone I have to contact in other businesses were half as pleasant and efficient as him.
He is a credit to your company. And I’m sure you know this and value him.
Jane – 05/12/2019
What Service!
What service! Delighted to say the wall lamp arrived this morning much sooner than I expected. The packaging was superb and I am very pleased with our choice. Thank you for all the help you gave me.
Elizabeth – 30/11/2019
Truly Impressed
I want to pass on my thanks to you and the team for your exceptional service and attention to detail. You have truly impressed me with how this whole process has been handled and the DHL tracking was excellent.
The lights will look stunning.
Clinton Smith – 25/10/2019
Fantastic Service
I received this beautiful light a while ago, and just wanted to say thank you so much for you fantastic service. The light is even more fabulous than its image on your website., I am SO pleased with it! Thank you again. (I haven’t got it in place yet as I am still having work done, but I know it will look gorgeous!!
Isabel Barnes – 27/09/2019
Website is great to navigate.
Thank you also for the regular updates about my order which was all very reassuring. Also your website is great to navigate even with a rather elderly iPad which struggles with some other internet sites. I shall definitely consider using Universal lighting again and would recommend your site to my friends should the need arise.
Joanna Potter – 25/07/2019
Service was really 1st class
Your service was really 1st class from ordering right through to delivery.
Philippa – 15/07/2019
