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Our Testimonials

We take customer service seriously.

Welcome to the Universal Lighting Services testimonials page. Here you will find copies of unsolicited emails commenting on our customer service. Personal information has been removed for privacy.

We take customer service seriously and never take your custom for granted. We will always provide you with a level of service that we would expect from others. Just because you are shopping for lighting online doesn’t mean you deserve anything less.

Our product and customer service reviews are gathered independently by reviews.co.uk. Our latest reviews can be viewed by following this link to the Universal Lighting Services reviews page (opens in new window).

Professional friendly attitude

I would like to thank George for his help. He has a very professional but friendly attitude and is a credit to the company. I am now able to cook without the miner’s helmet. Thank you for your help

Gwyn – 11/01/2020

Good old fashioned customer service

It’s refreshing to deal with a company who has good old fashioned customer service. Thanks for your help.

Anthea – 19/12/2019

I Wish Everyone Were Half As Pleasant And Efficient As Eddie.

I contacted Eddie about my light. On the calls and subsequent emails, he has been kind, polite, friendly, helpful, quick to respond, proactive and has always gone beyond expectations. I have dealt with many people in many industries and employees such as this are a rare and very exceptional kind. Even though I’m in Reading, you will now be my go-to place for any lighting and one I will recommend. Honestly, I wish everyone I have to contact in other businesses were half as pleasant and efficient as him. He is a credit to your company. And I’m sure you know this and value him.

Jane – 05/12/2019

What Service!

What service! Delighted to say the wall lamp arrived this morning much sooner than I expected. The packaging was superb and I am very pleased with our choice. Thank you for all the help you gave me.

Elizabeth – 30/11/2019

Truly Impressed

I want to pass on my thanks to you and the team for your exceptional service and attention to detail. You have truly impressed me with how this whole process has been handled and the DHL tracking was excellent. The lights will look stunning.

Clinton Smith – 25/10/2019

Fantastic Service

I received this beautiful light a while ago, and just wanted to say thank you so much for you fantastic service. The light is even more fabulous than its image on your website., I am SO pleased with it! Thank you again. (I haven’t got it in place yet as I am still having work done, but I know it will look gorgeous!!

Isabel Barnes – 27/09/2019

Website is great to navigate.

Thank you also for the regular updates about my order which was all very reassuring. Also your website is great to navigate even with a rather elderly iPad which struggles with some other internet sites. I shall definitely consider using Universal lighting again and would recommend your site to my friends should the need arise.

Joanna Potter – 25/07/2019

Service was really 1st class

Your service was really 1st class from ordering right through to delivery.

Philippa – 15/07/2019

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