Our Testimonials

A pleasure to visit your showroom.

I would like to praise a member of the Birkenhead Showroom staff. His name is Eddie and when we visited the showroom this morning, he was extremely helpful. His manner was both professional and friendly, and he directed us to your website, so that we could browse in comfort. He gave us his contact details so that we could ask him for any information that we might need in relation to ordering. He recommended that we order on line so that we were not inconvenienced by making another visit to the showroom which we have done. It was a pleasure to visit your showroom and do business with him. We now feel that we would repeat a visit for any future lighting that we might need. Thank you from a grateful customer.

Never had such a pleasant service

We would like to take time to thank you and your colleagues for the service that you have given us and the very nice messages that you sent to us regarding our order. In all the time we have been ordering on the internet we have never had such a pleasant service. Once again, thank you so much.

Recommend you wholeheartedly.

Hello Eddie & team, My order arrived on the date and time stated. I also would like to congratulate you on your excellent customer service. From a phone call advising me that the consignment would be slightly delayed to the lovely “Thank You” note you included in the package. This is something customers do not experience very often, and so it is all the more heart-warming. I will certainly recommend you wholeheartedly if anybody needing new lighting asks me. I am so glad that after many days of searching for the perfect light I decided to order from Universal Lighting Services! Keep up the good work  

Delighted with the whole service.

Hi Eddie Just wanted to say we are indeed delighted with our Worcester Bathroom Lights received recently and indeed the whole service received from your Company. We will happily contact you again should we need any more lighting and have no hesitation in recommending Universal to family and friends.

Superb customer service.

Many thanks for your help, customer service is superb. Could of got these exact ones cheaper elsewhere, but your site, and now the customer service, have shown I made right choice.

Promp, courteous and professional

Dear team The lights have safely landed and I am thrilled with them. I can’t wait to see them grace the room ( when it’s no longer a building site) Thankyou for your prompt, courteous and professional service.

Efficient and quick

Just received my chandelier and it is lovely. Just what I needed for my garden room. I was very impressed with your service, efficient and quick.

So helpful

Thank you for your very nice letter accompanying the receipt of the Lights. Could you also thank Cloe-Anne for all her help. The lights look great. You have all been so helpful and I will be recommending your company to all my friends.

Wonderful correspondence.

I just wanted to let you know how pleased I am with my wall light, it’s installed and looks wonderful. Thank you so much for wonderful service and correspondence.

Absolute pleasure

I would just like to say it’s been an absolute pleasure doing business with your company. As you would know on line shopping can be fraught with frustration at times.

Prompt preparation and despatch.

A quick note to thank you for your prompt preparation and despatch of this order. Excellent units to replace the 12 year old fluorescent units that were failing one by one. Thank you too for the courtesy call to confirm receipt of order, and for leaving a voice message. I will make a note of your excellent service and good quality product, and will return when I need further lighting and fittings

Excellent service

Just wanted to say thank you, our lights look amazing and to also thank you for your excellent service – especially the young lady who reminded me that light bulbs weren’t included and I was able to purchase these too. Would have been difficult in the current circumstances to get out to get them! I have sent a review but wanted to send a personal thanks as well.

Perfectly delivered

Beautifully wrapped – perfectly delivered – Many thanks

Very personal service.

Received the lights today thank you, excellent service. Will definitely recommend you and use you again. Very personal service thank you.

Your professionalism speaks volumes.

We would like to thank you for being able to give an excellent service in these trying times, it speaks volumes about your professionalism.

Lovely, helpful and proactive.

I’m extremely impressed with Universal Lighting. Your customer service is outstanding, I appreciate the courtesy call on receipt of my orders, your delivery timescales and the quality of your products. Your team are lovely, very helpful and proactive (even suggesting alternative products when items have been out of stock). It’s a refreshing change I can assure you! We’ve been renovating a property and I’ve ordered a whole house full of light fittings from you, both interior and exterior. I’m particularly delighted with some of the Art Deco style lights, they match our new home perfectly and are different than the usual styles on the high street. Thank you for your superb customer service, Keep it up  

Outstanding customer service

Eddie and Chloe-Anne, I just wanted to say a huge thank you. Both yourself and Chloe-Anne have been fantastic, your level of customer service has been outstanding! The fitting now looks lovely and I am really pleased with it, once again thank you so much!

Nothing was too much trouble

Just to let you know that I’m very pleased with the lamp. It’s an excellent replacement for my much loved old one. I wanted to let you know how very impressed I was with the service provided by you and the team. Excellent communication. Nothing was too much trouble. Clearly very good at wrapping things up too!

So chuffed!!

I have just taken delivery of my Ophelia pendant light – thanks so much for having it in stock!!! So pleased and thanks for the brilliant service getting it out to me so quickly – one minute I thought all was lost and I could never get hold of another?!? next minute it’s in stock with you and now I have it!!! I’m So chuffed !!

Absolutely delighted with your service

received my two new shades today, absolutely delighted with them and your service..thank you