Our Testimonials

Very Pleased

Yes thank you, very pleased and I really appreciated you sending them by DPD so that they arrived in time for the day I had the electrician here to fit them

Very Happy

Thanks for your message. The lights are up & we are enjoying them.  Very happy with the service, thank you.

Pleasantly Surprised

I love my Waterfall crystal light thank you. I was also very pleasantly surprised at the service too. I received a phone call straight after I made the order to explain what to expect. It was unlikely to arrive before Christmas. It was, therefore, a lovely surprise to receive it within 3 days. Thanks a lot! Jill

Thank you for help and advice

The 3 chandeliers we bought and love , thank you all for all the help and advice you all gave us with choosing them. Not to mention advice on the right bulbs.

A company that really delivers.

Thank you for your help with this and I would like to commend your customer service.  I work in customer service myself and I know how rare it is to come across a company that really delivers.  I shall recommend you to others.

Look Great.

We have the light fittings installed and they look great.  Thanks for your help with choosing them and for keeping us informed about the orders.

Great selection

I absolutely love them though the big one did take a while for the electrician to put up ☺️. They look fabulous Great lighting selection.

Proactive, Excellent Support

Universal Lighting is an efficient and very helpful supplier. Customer services respond quickly, are proactive and provide excellent support. Recommended

Speedy Despatch, Good Customer Services

I just wanted to thank you for the speedy despatch of the pendant shade and the good customer services. The shade looks to be just what I wanted

Thrilled!

The lamp arrived safely and is now in place complimenting the gorgeous ceiling light we purchased from you a couple of years ago. We’re thrilled with the lamp! and the excellent customer service you provide.

Communication is Fantastic

Communication on production and delivery is fantastic, as well as post sale now. I didn’t have to chase up for even a minute. I will write a Google review when I get a chance

Worth The Wait

I’ve been meaning to email you. Finally had it put in place, you know what these men are like 🙄… So… drum roll!! Yes I really like it 🥳 it’s been worth the wait. Thank you for all your help with this

Fantastic Lampshades

Just to say we have our lights installed now and the tiffany lampshades are fantastic. Lovely quality and perfect colours. Excellent service as well.

Wonderful Customer Service

Just received my lights and they are gorgeous. Love them so much I am ordering 2 more. Thank you for your wonderful customer service

Safe Packaging & Prompt Service

Thank you for your letter received with our order. It is so unusual to get a letter like yours from a retailer– it’s a nice touch. Yes, we are happy with the Oundle Mother and Child floor lamp and we are already using it. Thank you for the safe packaging and prompt service.

Best Customer Service I Have Encountered

I would like to say thank you for probably the best customer service i have encountered from order to delivery, great stuff.

A massive thank you

I just had to contact you to say how delighted we are with the lamps – they are fabulous! They are larger than expected and give a presence to the room. We love the quality and the vibrant colours. The packaging was exceptionally good – you made sure that nothing was going to happen to the during transit. How you were able to do all this for the price is beyond me. A massive thank you to all concerned – if I was Boris Johnson I would throw a drinks party for you

Smooth, Speedy and Efficient

Thank you very much for such a smooth, speedy and efficient shopping experience. The shades arrived the next day (as promised) and we are both delighted with them

I will certainly recommend your company

I received my lamp today and am very pleased with it, I also want to thank you, and to Chloe in particular, for your courteous phone call, a pleasant surprise and an appreciated personal touch. I wish you a happy and prosperous 2022 and will certainly recommend your company

Incredible.

At long last I finally got the chandelier hanging! It was literally the last thing to be done.. It looks incredible. Thanks again.