Impressive customer service
Thank you for all your help with this. We are very impressed with your customer service and will certainly use your firm firm in the future for lighting needs and be very happy to recommend you to our family and friends.
Alison R – 02/08/2023
Service, second to none.
Your service was second to none. Hope you like the photo of my rear and side extension. The project has some way to go, but the lights look fabulous.
Jennifer W – 02/08/2023
Honest opinion, help and advice
Would just like to thank George for his honest opinion, help and advice when buying the two Ceiling fans
The next time we need any new lighting Universal Lighting and George will be our first ‘port of call’ and our recommendation
to family and friends!
Thanks George you are an asset to the company and the industry!
Ian F – 22/07/2023
Exactly met expectations
Yes I was pleased with your supply of the lighting items , and am happy to confirm that they exactly meet my expectations
Michael L. – 20/07/2023
So kind and helpful
Thank you so much for being so kind and helpful. I really appreciate that you took so much care.
We don’t always find your level of service these days – sadly.
Well done to all of you.
Julia S. – 19/07/2023
No hesitation recommending you
Thank you for the prompt response Eddie, this is a first class solution to the problem.
Excellent service.
I will have no hesitation recommending you to others and returning for future purchases.
David M. – 05/07/2023
Spot on service and delivery
Product quality as advertised and it is now fitted at our front door. Service was spot on and the delivery to the island posed no issues because it arrived here within 48 hours….can’t improve on that fella!….there are a multitude of big, flash outfits that couldn’t manage four days so well done.
Keep up the good work, the country needs product and services like yours!
All the best from the Isle of Man.
Kevin B. – 21/06/2023
Wonderful customer care
I absolutely love the lantern, and it looks fabulous in my porch. Thank you so much for keeping me up to date with its progress whilst I was waiting, your customer care has been wonderful.
Candida H. – 24/05/2023
Impeccable Service
Really happy with our lamp & shade. As always with universal lighting, impeccable customer service. Thank you.
… I will return to yourselves and recommend you to friends
Sarah H. – 19/05/2023
First class customer service
The fan is really attractive and efficient. Delivery and customer service first class
Jan C. – 06/05/2023
Stunning!
The light is gorgeous and a real statement piece. Looks stunning! Very happy with the purchase.
June – 04/05/2023
Thank you for your attention
The shades arrived just in time and look great. They are perfect with my new decor.
Thank you for your attention.
Marian – 03/03/2023
top accolades
With top merchandise, great service , and human kindness you and your store deserve top accolades.
What a pleasure you have made this purchase for me so once again a big thank you.
Ronda – 27/02/2023
Give yourselves a pat on the back
Thank you very much for the swift delivery of our bedside lights this afternoon – they arrived in pristine condition, exactly what I was looking for.
I very much appreciate the great customer service you have provided and will certainly purchase from you again – no more cheap Chinese imports for me! -I would happily recommend you.
Your overall service is excellent, from price, range of lighting, customer care, packaging and swift delivery – give yourselves a pat on the back!
Ellie P – 17/02/2023
Outstanding
The new light arrived yesterday, once we install the new bulbs it will look outstanding!!
I didn’t want to put anything negative about your products as they’re anything but!!
Thank you all for brilliant service.
Jean N – 10/02/2023
Perfect Shades, Very Impressed
I had intended to email you to say how pleased I was.
The shades are perfect and I was very impressed with the service you offer. It was very reassuring being kept up to date with the progress of the order and its expected delivery date.
Please pass my thanks on to all involved.
Joanne P – 09/02/2023
Beyond anything we have experienced
My Hayden Wall lights have just arrived beautifully packaged and are absolutely perfect and exceed all our expectations.
Your assistance in particular, and the excellent customer service provided by Universal Lighting has been very impressive. From the helpful emails suggesting lights to meet our requirements, the friendly phone message from your customer service department thanking us for the order and advising of delivery times, to the personalised card with the delivery- all above and beyond anything we have experienced recently. Both my husband and I have run businesses where customer service has been an important factor, but we have both been amazed at the level of service.
I would recommend any business to try to emulate your customer service as a benchmark.
Patricia F. – 03/02/2023
Very Pleased
Yes thank you, very pleased and I really appreciated you sending them by DPD so that they arrived in time for the day I had the electrician here to fit them
Tanya R. – 27/01/2023
Very Happy
Thanks for your message. The lights are up & we are enjoying them. Very happy with the service, thank you.
Howard C. – 26/01/2023
Pleasantly Surprised
I love my Waterfall crystal light thank you.
I was also very pleasantly surprised at the service too. I received a phone call straight after I made the order to explain what to expect. It was unlikely to arrive before Christmas.
It was, therefore, a lovely surprise to receive it within 3 days.
Thanks a lot!
Jill
Jill S. – 22/01/2023
